Shipping policy
Shipping Policy
Order Processing & Delivery
We make every effort to dispatch orders in line with the estimated delivery times provided at checkout. Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, peak periods, customs processes, or circumstances outside our control.
Shipping & Risk
Risk of loss or damage to the goods passes to you once your order is delivered to the shipping address provided at checkout. Please ensure your address details are complete and accurate at the time of ordering, as we are not responsible for delivery issues resulting from incorrect or incomplete information.
Delivery Attempts & Customer Delays
If you fail to accept delivery or do not provide required information or instructions, we may cancel the shipment and recover any related costs or losses incurred as a result. For made-to-order or call-off items, we may cancel outstanding deliveries if they are not accepted within a reasonable timeframe.
Non-Delivery & Damages
If your order has not arrived within the expected delivery window, please notify us in writing within 7 days of the estimated delivery date so we can investigate with the carrier. Failure to notify us within this period may limit our ability to assist or make a claim with the carrier.
If your order arrives damaged, please contact us promptly with photos of the packaging and the item so that we can review and advise on next steps.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
EcoDrinkware, Furnace Lane, Finedon, Wellingborough, Northants, NN9 5NY
Email: sales@ecodrinkware.co.uk